The Account Manager is the primary contact for all Customer project needs. If you do not know who your Account Manager is, our receptionist can direct you. If you do not have an Account Manager, one will be assigned.
Customer will immediately be notified that the order has been received. An Acknowledgement will be sent to the Customer once the order is entered.
- Our Mailing Address (no UPS or FedEx) is PO Box 2098, Attleboro, MA 02703.
- Our Shipping Address is 33 Franklin R. McKay Road, Attleboro, MA 02703.
The following are average lead times. Please consult Account Manager for time sensitive projects.
- Quotes - Lead time is 24-48 hours, depending on the complexity of the project.
- Art Concepts - Lead time is 5-7 working days.
- Emblem Tools/Dies/Molds - lead time is 2-3 weeks.
- Ring Molds - 4 weeks.
- Lead Strike/Proof - Available upon completion of tooling.
- Proof Sample - Available one week after completion of tooling.
- Import Tools and Samples - 2-2.5 weeks.
- Production - Standard domestic production time is 4 weeks. Import orders are 5 weeks.
Price Adjustment Factor (PAF)
Pricing on quotes will be valid for 3 months from the date of the quote with exception of diamond and precious metal markets.
Precious metal prices change regularly. Therefore, quotes for precious metal products will state the "Market Price" that the quote is based on, and an adjustment factor to advise you how to calculate the amount of change to the price of that item, based on future Market Prices.
File Format & Art Concept Costs
Art designs can be turned around much faster, and the integrity of a company’s logo maintained, if our Design Dept. gets the original logo in a useable file format and at a high enough quality that they can use.
What do we mean by a high quality, acceptable file format? Here are some tips:
- Best File Format - vector art saved as a .pdf, .eps, or .ai file
- Other Acceptable File Formats- .psd or .tif files of 300 dpi or greater
- Red Flag File Formats - .jpg, .gif, or .png files - These file formats generally indicate the image was downloaded from the internet, are low quality and will be grainy and need to be recreated by our Design Dept.
Art Concept Costs – Art fees may apply depending on the type of product, the quantity of concepts and complexity of the project. Please discuss your specific project needs with your Account Manager.
By submitting to Dion any art concept or design (“Submitted Design”), the Customer represents and warrants that it currently owns, or has rights sufficient to authorize Dion’s use and/or reproduction of, any and all intellectual property incorporated in the Submitted Design, that the Submitted Design does not infringe any trademark, copyright, design patent or other intellectual property right of anyone else, and that there are no known claims adverse to its ownership of the Submitted Design. Dion assumes no liability for trademark, copyright, design patent or other intellectual property in relation to its use or reproduction of the Submitted Design.
The Customer shall, at its expense, defend, indemnify and hold harmless Dion, its parents, subsidiaries and assigns and their respective officers, directors, employees and agents from and against any loss, liability, claim, or demand, including reasonable and actual attorneys’ fees, incurred by Dion as a result of the Customer’s breach of a representation, warranty, covenant or other obligation contained in the Quote, Acknowledgement, Invoice and Terms & Conditions, and any and all claims for damage or injury which may arise in connection with the manufacture, sale or use of any Dion product incorporating the Submitted Design provided any of the foregoing are reduced to a final judgment or settled, and further agrees to tender defense and, at its option, settle any claim, lawsuit or administrative action which may arise in connection with the manufacture, sale or use of any Dion product incorporating the Submitted Design, provided that Dion gives notice of, and reasonable cooperation with respect to the alleged claims for which such liability may arise.
All Dion products are warranted for life to be free of manufacturing defects or they will be repaired or replaced at no charge, excluding damage as a result of normal wear and tear or abuse.
Tooling Service Fee
Die, tool and/or mold fees are service fees. Payment of service fee does not convey ownership. All dies/tools/molds or materials necessary for the manufacture of products ordered shall remain the property of Dion, and as such are guaranteed to remain available for your exclusive and continued use unless conditional use arrangements have been made at time of order. Dion further guarantees the working condition of dies/tooling/molds made by Dion as long as they remain on our premises. We reserve the right to dispose of any dies, tools or molds without notice if a period of 5 years has elapsed without a reorder, or we have not been notified to hold them for a longer period.
Die Service fees vary. Simplicity or complexity of the design, medal, coin, buckle or medallion size and depth of relief are several of the variables at play. Please discuss specific project with your Account Manager to determine exact costs.
Standard packaging is individual polybag unless otherwise indicated.
Precious metal items will be shipped at exact P.O. quantity.
Base metal items will be considered complete at +/- 5%. We will invoice the quantity shipped.